![]() How do I upload an audio file to this site?> The attachment in the post didn't work. Would Re-Installing the new FW be worth trying? I have already tried factory reset. I really would like to get this resolved, I love the idea of the Helix, but in the real world senario for me personally it is unsatisfactory. Because if I do, then I cannot use my ElevenRack anymore, not compatible with Win10. Only thing I haven't done is upgrade to Win10. If not, then I will just have to stick with my eleven rack, and plugins, and spend that money elsewhere. However, if I get it back and the pops and crackles are gone, good then I will keep it. Thus makes the unit void for ReAmping for me. I am at the point where I am wanting to return the product for a replacement because I think there is a defect in the unit I have with the USB routing. I love the sound/routing capabilities, but if I can't get this basic function working then the entire Helix purchase is useless to me. It isn't my pc, as this does not happen with my eleven rack. If I try to ReAmp Left guitar, and right guitar (2 separate signal chains, choosing 2 different USB inputs on the input blocks) the problem is immediate. ![]() (which doesn't have the popping and cracking when just playing them without ReAmping) Also the audio file is in a project that has nothing but the pre-recorded guitar in it. Even when there is nothing playing through it. If I try to ReAmp through usb, I get pops and crackles, especially if I try to use USB 3/4. I have another thread where I posted some of my trouble shooting steps. I have had trouble with pops and crackles since I got it, for a while they seem to go away. I got the Helix Rack for studio use, and a ReAmping unit. I have an audio file of the pops and crackles. I also have a Furman Power Conditioner (and not one of the cheap ones) I have tried 2 different cables, different ports. ![]() I've updgraded to FW2.00, I have downloaded new USB drivers, I have checked ASIO. I am getting a lot of pops and cracking while trying to ReAmp with the Helix Rack. ![]()
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